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WARNING

Burn within sight. Keep away from flammable objects. Keep away from children & pets.

BURNING INSTRUCTIONS

To ensure the safe and optimal use of your Crafty Mountain candle, please follow these burning instructions:

1. Trim Wick: Before lighting, trim the wick to 1/4" to promote a clean and even burn.

2. Keep Clean: Ensure the candle is free of any foreign materials, including matches and wick trimmings, to maintain a pure flame.

3. Safe Surface: Place the candle on a level, fire-resistant surface to prevent accidents.

4. Time Limit: Do not burn the candle for more than 4 hours at a time to maintain its integrity.

5. Stop at 1/4": Discontinue use when only 1/4" of wax remains in the container.

By adhering to these guidelines, you'll not only enjoy an extended burn time but also ensure the safety and longevity of your Crafty Mountain candle.

Say farewell to paraffin and embrace the pristine beauty of our paraffin-free luxury soy wax. Unlike many soy blends that still sneak in traces of paraffin, our exclusive soy blend stands out for its purity and cleanliness. Not only does it burn cleanly, but it's also a safe choice for individuals with compromised immunity or sensitivity.

Ever hear from others that they couldn't bear specific candle brands? Well, our Crafty Mountain candles are a game-changer – zero reactions, just pure enjoyment!

Some of our unique candles showcase our creativity using gel wax, adding a visual feast to your space. However, it's crucial to note that these gel candles share petrochemical roots with paraffin (and we call these out on our product pages), often accompanied by artificial fragrances, making them less suitable for those with sensitivities. 

But don't worry! The heart of Crafty Mountain lies in our commitment to 100% soy wax in the majority of our candles—no paraffin, just pure, clean-burning indulgence. Your candle experience should be a delight, and we're here to make sure it's a safe and enjoyable one for everyone.

Where are the candles shipping from?

Sautee Nacoochee, GA in the foothills of Appalachia.

How long until my package ships?

Our standard production time for completing a candle is 1-3 business days from the order placement date. However, this timeframe may vary based on the specific product you are purchasing. Many candles from our collections are often ready to ship immediately, offering a quick turnaround.

For customized options, such as our contemporary collection with personalized colors and scents, the processing time may be slightly longer.

Rest assured, our commitment is to deliver a candle of the highest quality, fully cured and perfected before shipment.

If there are any instances where your candle may take longer to ship, we prioritize clear communication and will promptly reach out to you. Your satisfaction and receiving a top-notch product are our foremost priorities.

How do I track my order?

Once we ship a candle it will be in the hands of the carrier. We typically use UPS and USPS to ship our products. You will always receive a confirmation email on shipment and may also check the status in your orders under the Account page. If for any reason you are unable to locate your tracking number, please contact us right away.

If you are an international customer outside the USA, USPS cannot provide a tracking update once it leaves the country. We unfortunately cannot provide any additional information other than what the carrier shows on the tracking page.

If placing an order internationally it is best to use an alternate carrier like UPS.

Do you provide shipping insurance?

As a standard practice, we do not include shipping insurance by default. This decision is aimed at maintaining lower overall prices for our customers. If your package indicates it was delivered but you are unable to locate it, we recommend reaching out to the carrier first. Should you still encounter difficulties in receiving your package, please contact us, and we'll provide further assistance and information.